Operations & systems that disappear into the background.
About Me
I'm addicted to solving problems. Not just the technical ones — the ones buried inside how teams actually work. The tool nobody uses correctly. The process everyone knows is broken but nobody's had time to fix. The gap between what a team says they need and what will actually help them.
Sixteen years operationalizing teams and workflows — at the strategic level and through the right technology. That means implementing agile workflows that actually stick, and increasingly, integrating agentic AI into the mix in ways that fit how teams actually work. The goal has always been the same: understand the problem first, then build something that disappears into the background. Seamless, resilient, zero-friction. The kind of solution people only notice when it's missing.
Currently on an intentional sabbatical in the Czech Republic with my family. Writing about where business operations and technology are headed, building with the latest agentic tools, and thinking carefully about what comes next — for teams, for workflows, and for the industry.
Where I've Been
On an intentional sabbatical in Moravia-Silesia, Czechia. Spending real time with my family, getting back to hobbies I'd shelved, and writing when the ideas are worth putting down. Paying close attention to where AI and operations are headed — and letting the right next thing find me.
First IT hire. Established IT processes and the foundation of workplace technology, with a deliberate focus on incorporating AI into existing tooling. Worked across every team to identify the right agentic approach for their workflows. Ran the company-wide AI Lab — a weekly session exploring new trends and demoing real problems solved with agentic solutions.
Third IT hire. Grew alongside the company from 150 people to 4,000+, from scrappy startup to public company. Part of global office expansions, SOC 2 and ISO 27001 certifications, and the pandemic pivot to fully remote. Built several teams and first-of-their-kind roles — the IT systems engineering function and the SaaS operations team that served Legal, Finance, Sales Ops, People Ops, and Security. If a team used SaaS, they came to us.
One of the first Helpdesk hires at a ~70-person fintech startup. What started as hands-on support work grew into owning the corporate identity system (Okta), building corporate-to-production access automations, and leading the buildout of a global Helpdesk team across Bangalore and San Francisco. Left the company at nearly 700 employees.
Where it started. Moved from Specialist to Expert to the Genius Bar. Learned what it actually means when technology serves people — and never stopped chasing that.
What I Bring to the Table
My real skill is listening. I can sit down with any team — marketing, sales ops, legal, finance, people ops — and hear what they're actually struggling with, not just what they asked for. That gap is usually where the real work is.
From there I help design and implement solutions that fit the way the team actually works: evaluating vendors, mapping realistic timelines, thinking through how data will move between systems, and figuring out where AI fits in the workflow and what it needs to run well. Not just "here's a tool" — but "here's how this works for your team, end to end."
- Cross-functional partnership — translating business problems into system requirements with any team
- SaaS procurement and vendor evaluation — compatibility, realistic timelines, total cost of ownership
- Integration design and data flows — including AI and agentic tooling built to run securely
- Business process design — building the workflow, not just installing the software
- Zero-to-one operations builds — policy, procurement, helpdesk, and the whole stack
- Strategic advisory — what to build, what to buy, and what to wait on
Now
We sold our home, packed what mattered into a van and a trailer, and drove out west — back toward Silicon Valley, toward the tech community that had always felt like home. We were close to landing somewhere. Then my wife got news her mother's health had taken a serious turn, and the direction changed completely. The decision was simple: we went to be with family in the Czech Republic.
Right now, that means being fully present for my family in the ways that matter most. My mother-in-law's care comes first. Everything else is secondary to that.
But stepping back has never meant stopping. I'm writing again — working through ideas on business operations, AI tooling, and the patterns I spent 16 years learning. I'm building with the latest agentic tools, paying close attention to where the industry is headed, and open to the right consulting conversations.
If you're reading this, you probably found me through something I wrote. That's intentional. This is where I think out loud.
Beyond the Work
Nomad at heart. My little one is deep in her toddler era, my doodle thinks he's a lap dog at 34 kilos, and my wife holds everything together. I love cooking — especially fusion dishes that bring two cultures together. Food is one of the most incredible ways to learn about a local culture. For now I'm getting back into hobbies and seeing what happens. I also have a long-running habit of going impossibly deep on whatever topic catches my attention, which my family tolerates with remarkable patience.
Work Together
I work with teams who are trying to figure out what they actually need — and then want help building it. That might mean evaluating a new SaaS stack, redesigning a business process, thinking through how to bring AI into an existing workflow, or just having someone experienced in the room when big operational decisions get made.
I'm available for consulting engagements, advisory roles, and fractional operations leadership. I'm also open to early-stage conversations in the business operations and enterprise tooling space.
If something I wrote brought you here — or you're stuck on a problem and want a second opinion — I'd like to hear about it.